Service Desk Agent with Italian and English

Hemmersbach GMBH & Co.Kg sp.k. Oddzial w Polsce

Wrocław, dolnośląskie
Stała
Pełny etat

7 dni temu

Ready to Kickstart Your IT Career? Join Our Multilingual Service Desk Team!At Hemmersbach, we don’t just solve tech problems—we create exceptional customer experiences. If you speak Italian and English, love helping people, and have a knack for troubleshooting, we want YOU to be part of our fast-paced, fun, and supportive team!Service Desk Agent with Italian and EnglishYour responsibilities

Be the first point of contact for customers needing technical support — via phone, email, and chat
Troubleshoot basic IT issues with confidence - be the hero!
Manage and track service requests through our ticketing system - always on track!
Collaborate with our expert tech teams to resolve complex problems - be their right hand!
Keep customers informed and happy with timely updates and solutions - extremely rewarding!

Our requirements

Fluent in Italian and English (written and spoken) - we like different cultures here!
Knowledge of Windows and popular software - IT drive!
Experience in IT support environment - not mandatory
Problem-solving approach and a customer-first mindset
Great communication skills and a team-player attitude - team work is dream work!
Willingness to work in shifts between 7 am - 8 pm (8 h) from the office in Wrocław
Familiarity with any ticketing tool would be a plus

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