Technical Support Specialist with French

Worldline

  • Warszawa, mazowieckie
  • Stała
  • Pełny etat
  • 2 dni temu
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  • Serve as the primary point of contact for premium clients via phone, email, and chat; respond promptly and professionally.
  • Build strong relationships by understanding client preferences, history, and goals; capture and maintain accurate client profiles in the CRM.
  • Resolve elevated or complex issues end-to-end, coordinating with cross-functional teams (Billing, Logistics, Tech, Product) to ensure timely and accurate resolutions.
  • Process premium orders, exchanges, returns, warranties, and program enrollments with precision and adherence to policies.
  • Proactively identify opportunities to upsell or cross-sell relevant premium services or products, communicating value while maintaining trust.
  • Maintain thorough, up-to-date documentation of all client interactions; ensure data privacy and compliance with company policies.
  • Contribute to knowledge base and training materials; share best practices to improve team performance.
  • Monitor client health indicators (CSAT, NPS, feedback) and follow up to mitigate risk of churn.
  • Meet or exceed defined service level agreements (SLAs) and quality standards; participate in regular quality assurance reviews.
  • Escalate issues when necessary and follow through to ensure resolution is documented and complete.
  • Represent the brand voice with professionalism, courtesy, and discretion in all interactions.
  • Participate in ongoing training, coaching, and collaborative problem-solving with the Premium Services team.
Who Are We Looking ForWe look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
  • 3+ years in premium or high-touch customer service, luxury hospitality, concierge, or related field.
  • Excellent written and verbal communication with the ability to tailor tone for VIP clients.
  • Excellent written and verbal communication in the French language.
  • Strong problem-solving, conflict resolution, and decision-making skills.
  • Proficiency with CRM and ticketing systems (e.g., Salesforce, Zendesk) and standard productivity tools.
  • Demonstrated ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment.
  • High level of empathy, patience, resilience, and a customer-first mindset.
  • Flexibility to work some evenings as needed to support premium clients.
Perks & Benefits:At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
  • Private medical & life insurance
  • MyBenefit Platform
  • Holiday allowance
  • Referral program
  • Public transportation allowance
  • Meal allowance
  • Annual bonus.
Shape the evolutionWe are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.Learn more about life at Worldline at jobs.worldline.comWe are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).#LI- AS2Information at a GlanceRequest ID: 301221Posting Start Date: 9/2/25Job Area: Customer ServicesWork Site: HybridContract Type: PermanentBrand: WorldlineJob Location: Poland - Warsaw×Cookie SettingsWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.Show More DetailsRequired Cookies Provider Description Enabled
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