Customer Support Specialist (German Speaker/Deutschsprachig)
- Szczecinek, zachodniopomorskie
- Stała
- Pełny etat
- Process manual refunds and address GDPR-related complaints with care and accuracy.
- Work with multiple systems efficiently while maintaining a high level of precision.
- The first point of contact for the customer, responding to the various incoming requests, solving the emerging issues via email for German Market.
- Recognizing customer needs.
- Understanding customer needs and assisting to solve the issue faced.
- Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
- Participation in specialized training.
- Investigate and resolve customer issues by reviewing past interactions and using internal tools.
- Building a good relationship with the customer while improving customer satisfaction.
- Fluency in German Language, C1/C2 level.
- Fluency in English Language, C1 level.
- Ability to work independently, while being a team player at the same time.
- Eligible to work in EU or Portuguese residency status.
- Able to work rotating shifts.
- Computer and Internet literate.
- Excellent communication skills.
- Typing speed of 150+ keystrokes per minute and solid computer literacy.
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
- Office based – Szczecin, Poland.
- Full eligibility to live & work in Poland is a must.
- Shift Based.
- Sports Card.
- Mentoring program.
- Private health insurance.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.
- Opportunity within a company with a solid track record of performance
- Join a market leader within Other Services
- A role that offers a breadth of learning opportunities