Customer Service Agent with German
Adecco
- Kraków, małopolskie
- Stała
- Pełny etat
- Supporting customer through different channels (inbound calls and messages)
- Analysing and solving customer's' queries
- Sharing information on administrative and technical requests (products, invoices, etc.)
- Making changes to the system
- Forwarding faults or calls to other departments.
- Upselling and promoting products.
- German at C1 level or above
- English at B1/B2 lvl would be an asset.
- Customer oriented attitude
- Excellent organizational and communication skills
- Good knowledge of MS Office
- Willingness to work in shifts: 5 days a week, 40 hours (7am-10pm, Monday-Sunday)
- Willingness to work on the basis of a mandate contract for a period of two weeks. The next contract is an employment contract for an indefinite period.
- Performance bonus up to 2000 PLN / month
- Relocation bonus 3000 PLN
- Employee Assistance Program for employees and their families (psychological support)
- An extra day off for voluntary activities close to your heart
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to become one of the Internal Trainers
- Career path framework
- A multinational environment with strong ties to Swiss business culture
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus / Classic or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)