Internship – IS Application Support & Implementation Trainee

Kraków, małopolskie
Praktyka
Pełny etat

21 dni temu

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position reports to: Quotation&Order Business Process ManagerInternship – IS Application Support & Implementation TraineeWe are part of the Application Development and Maintenance Department, responsible for overseeing Marketing & Sales applications. To strengthen our team, we are seeking a motivated trainee with a positive attitude to support our implementation and application support projects, ensuring smooth adoption and ongoing usability of our tools.
As an Implementation Trainee, you will contribute to the global rollout of sales-related processes and tools that align with the company’s and business units’ strategic goals. You will work closely with local business super users, assisting with business process requirements, tool configuration, training delivery, and incident resolution.Tasks:

Acting as a primary contact for business Key Users, providing initial assessments of reported issues, troubleshooting application-related problems, and escalating when necessary
Tracking and following up on problem resolution, maintaining clear communication with users and support teams to ensure timely and satisfactory closure
Performing environment setup (production, staging, testing), including configuration of fixes and workarounds as needed
Supporting the Implementation Manager and project team in defining project scope and plans, ensuring that timelines are met and deliverables are achieved
Delivering application training to local users (both new and experienced) during initial rollout and when new application enhancements are introduced
Documenting local business processes, new requirements, and acceptance criteria to support continuous improvement
Serving as a liaison between local super users and development teams to facilitate issue resolution and requirement clarification

Requirements

Very good spoken and written English
Excellent interpersonal and communications skills, with the ability to work effectively as part of a team
Proven ability to analyze situations, set priorities, implement processes, and solve problems efficiently
Highly motivated, hardworking, and eager to learn, with a strong desire to take on new challenges
Interested in further development in IT and/or project management
Student status valid to end of 2027 year
Minimum availability 25h/week

Nice to have:

Experience in Customer Service area
Advanced knowledge of Microsoft Excel

We offer:

Work in interesting project in energy distribution area
Friendly work environment with great team spirit
Possibility of partially remote work

A Future Opportunity
Please note that this position is part of our talent pipeline and not an active job opening at this time. By applying, you express your interest in future career opportunities with ABB.We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to learn more about us and see the impact of our work across the globe.

ABB

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