Client Relations Account Manager II

Poznań, wielkopolskie
Stała
Pełny etat

30 dni temu

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Business AdministrationTravel Percentage : 0%At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?About the role:
As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.What you will be doing:

Ensure a positive and consistent relationship for one or more assigned clients
Serve as primary point of contact to support problem resolution and ensure client retention
Develop strong working relationships with assigned clients and FIS resources
Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

What you will need:

The ability to establish and maintain effective working relationships, both internally as well as externally
Organizational and time management skills
Broad knowledge of FIS products and related services
A strong aptitude to analyze and solve problems
Prior banking or finance related experiences a plus

What we offer you:

Working in an innovative and flexible environment within an established global company
Convenient office location (Warsaw, Wrocław, Poznań)
Possibility to work completely remotely – we are open to your needs
Comprehensive onboarding process
A good work-life balance
Contract of employment
Competitive salary with including private health insurance for employees and their family, group life insurance
Language courses
On the job coaching and support

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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