S2P Direct Specialist with German
- Wrocław, dolnośląskie
- Stała
- Pełny etat
Help us build S2P First Level Support team for European markets.Task & responsibilities
- Providing support for the Source to Pay process starting from the order creation to the payment
- Assisting & answering queries from the global user community related to the invoices and purchasing orders
- Providing training how to use the Purchasing Tool WeBuy (SAP Ariba)
- Being main contact for external suppliers - 1st level support
- Processing requests in Service Now
- Processing incoming queries (via call, MS Teams or e-mail) from BI employees as well as suppliers globally
- Analysis of system mistakes and reporting this to the admin teams
- Bachelor degree
- Minimum 1 year of working experience in customer service or contact center
- Customer service orientation
- Excellent communication skills
- Fluent German
- Able to communicate in English
- Good Microsoft Office skills