Renewals Manager

• Enhancing client retention through automation of the customer journey and ongoing enhancement of the customer experience.
• Use of the renewal procedure to guarantee timely closure of renewals.
• Open lines of communication with clients to discuss terms and conditions and draft contracts for renewals.
• Assuring accurate forecasting of renewals to optimize accuracy and deliver attainable monthly and quarterly targets.
• Increasing revenue by analyzing the customer base and informing the Customer Experience team about up-sell and cross-sell opportunities.
• Enhancing the renewal process by collaborating with internal partners in the Customer Experience and Revenue Operations teams.
• -Recognize and use bargaining strategies that benefit both the business and the client.

• +3 years of expertise in account management
• Highly developed negotiation skills
• The capacity to examine existing protocols and make adjustments as needed is crucial.
• Knowledge of opportunity data management tools and Salesforce.
• Outstanding interpersonal and communication abilities.
• Proactive and results-oriented.
• Strong liaison and team player.
• Strong customer empathy and a drive for excellent customer service
• Experience in the renewal process will be a huge asset.
• Willingness to work for US time zone (afternoon shift)

• Competitive Health Benefits
• Flexible Work-Schedule
• Paid Time Off for Volunteering and for Your Birthday
• Hybrid Working Environment
• Opportunities for Career Growth and Advancement
• Competitive salary (discussed individually depending on qualifications)
• Work in international team of talented and energetic people with clear setting of tasks, flexible communication between colleagues on work issues
• Professional trainings and education, including courses and conferences out of the company, internal educational platform
• Purchasing required software and literature by employee's request
• Excellent professional and career opportunities.

Grafton