Customer Service Executive

Bielsko-Biała, śląskie
Stała
Pełny etat

1 miesiąc temu

At the end of August, Bulten completed the acquisition of Exim (Exim & Mfr Holdings Pte Ltd), a Singapore-based distributor of fasteners and other C parts. Exim established in 1982 in Singapore, Exim & Mfr Enterprise provides quality-assured fasteners, electro-mechanical components, sleevings / tubings, wires, wiring management accessories and C-parts to multinational manufacturers and equipment makers across diversified industries.For more information, pls refer to www.bulten.com & www.eximfr.com.sgVacancy detailsJob titleCustomer Service ExecutiveDescription and tasksReporting to Customer Service Team Lead, this role needs to provide a high level of satisfaction to the customer. This role ensures all the Purchase Orders received are executed accurately and promptly acknowledged within the customer's expectation. Delivery and shipment are arranged according to the customer's request.Responsibilities:

Collaborate with various departments to streamline order processing and handle administrative tasks efficiently.
Monitor inventory levels including stock held at VMI (Vendor Managed Inventory) customer hub and process all orders meticulously, ensuring accuracy and promptness in execution.
Maintain accurate records of sales transactions and customer interactions in the ERP system.
Prioritize customer satisfaction by promptly managing inquiries, resolving issues, and ensuring order fulfillment including documentation meets or exceeds expectations professionally.
Other duties as assigned

Candidate ProfilePre-requisites:- * Industry knowledge on C parts business & Incoterms

Customer Focused
Effective Communication
Initiative and responsibility
Computer Proficiency

Our OfferWe are a fair opportunity employer and offer a progressive and competitive package. We invite qualified and aspiring candidates to join us as part of Bulten-Exim family. For more information, pls refer to www.bulten.com & www.eximfr.com.sg

Bulten

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