Job Description:The Impact You’ll Make in this RoleAs a Customer Service Representative with German you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.Here, you will make an impact by:Providing Customer Service support via defined channelsHandling of customer transactions related to order management, order status, inquiries, back orders, proofs of delivery, freight and quality claims, payment deductions or discrepancies, and other related policies and proceduresMaintaining relationships with customers by understanding, anticipating, and identifying their product and especially service needsSelf-preparing service performance reports and participating in customer meetings to identify/propose opportunities to improve 3M service, customer satisfaction, communication, and efficienciesConducting service process analysis and drives cycle time and OTIF improvementsLiaising with 3M Sales Support regarding RFQs and coordinating the management of Product Quality Complaints by working with the Customer Issue Resolution Representative.Your Skills and ExpertiseTo set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:1-3 years of equivalent work experience in Customer Facing – B2B experience nice to have, Complaints Handling, Customer Issue Resolution, Operations, Customer ServiceEnglish and German at minimum C1 level (any other European language skill is an additional asset)Team player, persistent and results orientedBasic knowledge of SAPAdditional qualifications that could help you succeed even further in this role include:Skills of SAP (ERP system), Salesforce (CRM system), Excel, PPTGood communication skills and ability to present professionally and confidently, both via telephone and face-to-faceWell organized and independent at dealing with complex issuesEager and capable at improving service and logistics processesAbility to manage change including quickly adapting to new systems and processes.Please attach your CV in English.Supporting Your Well-being3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Private medical careLife insuranceRetirement schemeMultisport cardOpportunity to work globally as part of an international organizationWork in a respectful, inclusive and friendly environment with open door policyProfessional training and onboarding packageSupporting your professional development, possibility to gain certifications/co-founding studiesSupporting your work-life balance through being a part of community groups, CSR actions, volunteeringInternal integration eventsHoliday BonusJob specifics:Location: Wrocław, MidPoint 71, Powstańców Śląskich 9Work Your Way: Hybrid – minimum 2 days per week/ 8 days per month in officeDoes this opportunity and our innovative 3M culture align with your career aspirations?If so, we encourage you to apply and embark on a journey of creativity and growth with us.We look forward to hearing from you!Resources for YouFor more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
