Credit and Collections Analyst

Katowice, śląskie
Stała
Pełny etat

8 dni temu

About HireRight:HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview:Role Purpose:The Credit & Collections Analyst role is one of Finance’s main customer facing positions which supports Account Receivable function including dispute resolution and customer service. Individuals in this role are required to achieve company goals and maintain overdue %, follow up with customers via calls and email in order to ensure timely collections. Our Credit And Collection Analyst should exhibit professionalism and trustworthiness excellent communication skills, as well as an ability to work independently.This is a hybrid role (Tue, Wed, Thu at the office) Responsibilities:Responsibilities:

Performs effective debt collection activities across various HireRight and GIS entities on small size customers according to company revenue segmentation via calls, emails
Manages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies.
Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholders
Reports any significant past due in the AR and/or any situation that could have an impact on collections.
Provide constant update of account status.
Resolve SalesForce queue and general inbox customer inquiries
Apply business logic to properly categorize a collection issue and resolve them in cooperation with appropriate internal departments
Notate all actions in the accounting system
Prioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers’ accounts
Conducts balances and AR reconciliations with Customers in accordance with the corresponding credit policies.
Explain standard accounts receivable related policies and procedures to internal and external stakeholders
Access, understand, and utilize detailed and summary level collection reports
Perform other duties as assigned or required in a positive manner

Qualifications:Education:

High school diploma or equivalent required
College degree preferred

Experience:

High/proficient written and verbal communication skills in English
Highly organized, detail-oriented, and great follow-up and follow-through skills
Solution oriented with a sense of urgency
Strong computer skills
Intermediate knowledge in Excel
Ability to thrive in a face-paced environment with quickly changing business needs
Ability to work independently and apply analytical thinking while navigating through complex matrix environments
Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
Strong confidentiality standards
Customer service-related experience is an advantage
B2B Collections experience is highly preferred
SalesForce experience is an advantage
Experience in Shared Service Center environment is an advantage
Ability to work effectively in a multi-national, matrix organization

What do we offer:HireRight offers its employees a permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

Private Medical Care
Lunch Vouchers
Paid Lunch Break (30 Minutes)
Group Life Insurance
Career Path & Opportunities to Grow
Glasses Voucher
Friendly Atmosphere
Professional Training
Cafeteria of Benefits
Multisport

Please submit your resume in English.All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

HireRight

Aplikuj