Lead Technical Designer

British Council

Warszawa, mazowieckie
Stała
Pełny etat

13 dni temu

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.British Council Pay band: 9/ SMPLocation Warsaw, Poland
Department: Digital and Technology.
Contract type: Indefinite (permanent)
Closing Date: 30th April 2024 at 23:59 UK Time. Interviews will be held around the 02nd week of MayYou must have the legal right to work in Poland at the time of application.There is no relocation or sponsorship support.British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.Role purposeAs a Lead Technical Designer, you will be responsible for the service design, and assuring the transition into live service operations, of any major new services introduced and for any significant changes to existing services.Through liaison with the Operations division of D&T and working with the Delivery Leads you will assure that new services and platforms introduced are supportable and signed on by the Operations team.Role contextThe Digital and Technology Directorate leads the British Council's digital strategy and transformation. It creates and executes technology initiatives to fulfil the organisation's mission and corporate priorities.Key focus areas are:

Creating digital products that attract and retain customers, delivering business value through digital design and delivery expertise.
Developing and optimising digital platforms that provide seamless customer interactions and use scalable and secure capabilities.
Enhancing digital capability across the organisation.
Enabling growth, impact and efficiency through technology.

Digital and Technology is a global Directorate organised into four divisions: Product, Engineering, Operations and Performance which collectively create digital products and services, maintain, and improve products, services and platforms and optimise performance. Areas of responsibility include digital and technology strategy, architecture, infrastructure, software, development, data, innovation, and cybersecurity. It ensures that technology initiatives are customer and value focused, accessible, efficient, and secure.The Engineering division brings together Engineering, QA, Architecture and Delivery expertise to ensure excellence in the development of our global products and services. Encompassing Reuse, Buy and Build strategies, it champions community communities of practices, defining solutions and core-capabilities and to create amazing products. The division ensures, through architecture, delivery of strategic, enterprise wide solutions to business problems, proactive management of technology risks, setting practices, standards and guidance to the wider organisation for flexible approaches to technology adoption to meet business objectives, and enable strategic delivery.Main accountabilitiesLeadership & management

Contribute to and support the Technical Design team, to achieve their professional growth and their team's objectives.
Contribute to the promotion and oversite of robust and high-quality service design and transition
Help foster a collaborative and inclusive team culture, promoting knowledge sharing, innovation, and continuous improvement.
Support the team to achieve the goals and expectations, ensuring alignment with organisational objectives and standards.

Professional services expertise

Deliver all service transition/ introduction/ migration Projects and Programmes in line with British Council's service transition framework and recognised best practice methodologies.
Produce detailed transition plans with agreed milestones and interdependencies.
Participate in all governance reviews with the relevant stakeholders daily, weekly and monthly
Ensure structured internal reviews to track project progress.
Publish weekly transition dashboard incorporating all transition streams to the stakeholders.
Advise and facilitate the creation of service level agreements and service catalogue entries between the service recipients and IS service delivery;
Collaborate with service providers (internal and external) on the design and delivery of “non-functional” development requirements
Ensure smooth handover of the baton to the delivery team at the end of the transition.
Within the Service Transition framework, ensure the service transition gate criteria are met by internal and 3rd party support delivery and integrated into support delivery model.
Ensure Service Acceptance criteria and Servce readiness activitoes are designed, planned and delivered

Relationship and Stakeholder management

Engage with the wider transition team, project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders to ensure a Service Design that meets the needs of all parties and our customers and is able to be successfully transitioned to the relevant service owner.
Interface with 3rd party suppliers, for planning timelines and to ensure quality of deliverables.
Work with key stakeholders within service management & operations to plug service introduction related gaps.

Commercial and/or financial Management

Ensure transitions are within time and budget constraints and meet the required level of quality
Document the Total Cost of Ownership and ensure it is understood and budgeted for for all transitioning services or service changes.
Active contribution in negotiating and agreeing changes to third party contracts where appropriate.

Service improvement

Document the learning from Transition at the end of the project and discuss with key stakeholders to identify opportunities to improve future transitions.

Sector/subject expertise

Understand existing service management processes & functions and implement best-fit operational interfaces for new service implementations.
Providing assurance to programme managers on service transition activities.
Adapt and implement the Service Transition process to meet the needs of more agile development and delivery of products and services

Consultancy, analysis and problem solving

Escalate major transition issues to management with recommendations on how to address.

Role specific skillsMinimum / EssentialService Acceptance - Engages with delivery teams to ensure correct products are produced in a timely fashion. Evaluates the quality of project outputs against agreed service acceptance criteria.Requirements definition and management - Defines and manages scoping, requirements definition and prioritisation activities for small-scale changes and assists with more complex change initiatives. Follows agreed standards and applies appropriate techniques to elicit and document detailed requirements. Provides constructive challenge to stakeholders as required. Reviews requirements for errors and omissions.Desirable

Change Implementation Planning and Management
Service Level management
IT Management
Financial Management for IT
Supplier Relationship Management

Role specific knowledge and experienceMinimum/essential

Demonstrable experience, preferably in a large complex international organisation of:
Contributing effectively to a team delivering Service Design and Transition activities in an outsourced environment
IS Service Transition
Managing deliverables via 3rd party vendors.
Risk management

Language RequirementsThe British Council systems and global processes operate in English. Written and verbal proficiency in English is requiredEducationMinimum / Essential

Degree level or equivalent experience

Professional Qualification and CertificationMinimum / Essential

Prince 2 Foundation
ITIL V3/V4 Foundation

Desirable

Prince 2 Practitioner
ITIL V3/V4 Expert Level
AgileSHIFT

A connected and trusted UK in a more connected and trusted world.Equality , Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.If you have any problems with your application please emailPlease note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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