Danish-speaking Customer Service Advisor to Gdansk in Poland
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- Gdańsk, pomorskie
- Stała
- Pełny etat
- Working with order handling
- Registering, tracking and resolving disputes and queries from customers over the phone and in writing
- Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning
- Reporting to relevant Business units
- Working with customer master data
- Participating in improvement initiatives and projects
- Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists - good if you know these programs, but not mandatory
- Maintaining effective and efficient communication with internal and external customers
- Taking part in documentation review based on established guidelines and standards
- Some 'on call' out of office hours may be required and will be agreed.
- An entrepreneurial mindset that is attracted to join a brand new team
- Strong communication and service skills
- Danish (need), English (need)
- An ability and will to work with colleagues in a ONE team spirit
- Thriving in a support centre with high activity
- Detail orientation & structure
- Proactive-predictive actions
- High commitment to deliver and work to improve existing services
- A flair for IT/systems
- A customer centric & solution-oriented approach
- Digital proficiency and curiosity
- 1-3 years of relevant professional experience (nice to have)
- Knowledge and understanding of SAP and CSM (nice)
- International operating environment
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code
- Trainings with experts & professional induction & development programs
- Financial support of your education
- Relocation package
- Referral program for employees
- Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, sport groups)
- Flexible working time and home office work possibility depending on business needs
- Additional holiday depending on length of employment (up to 4 days)
- Fully paid 30 min. break
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
- Spacious canteen, delicious coffee and tea available on every floor in special designed spots
- Chill-out rooms with X-box, pool table, board games, football table and swing
Requirements:Our client - a famous Scandinavian dairy cooperative known for its commitment to sustainability, quality, and innovation - is creating a brand new service organisation with high ambitions, sparkling ideas and a strong dedication in Gdansk, Poland.
Offer:Working with order handling Registering, tracking and resolving disputes and queries from customers over the phone and in writing Communicating with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, and transport planning Reporting to relevant Business units Working with customer master data Participating in improvement initiatives and projects Testing and implementing changes in cooperation with IT/IBM and Customers EDI specialists -
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