ServiceNow Consultant

Kraków, małopolskie
Stała
Pełny etat

1 miesiąc temu

We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team and help design processes and consult clients on end-to-end solutions built on the ServiceNow platform.In this role, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.We are supporting Employment Contract or B2B, depending on your preferences.ResponsibilitiesDrive requirement gathering and analysisCreate User Stories / Requirements specificationsDesign and improve processes in ESM (ITSM and adjacent domains)Serve as a process subject matter expert to the customer and members of the teamClosely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development teamCreate and maintain process documentationParticipate in pre-sales activities and demosRequirementsExperience in designing and improvement of processes in ESM domain using process modelling toolsStrong communication, negotiation and presentation skillsSolid understanding of Agile methodologiesDeep understanding of ITILServiceNow (or other ITSM tool)Flexibility in working directly with technical and business stakeholders on the customer's sideExperience with business process modeling and writing good documentationEnglish at B2+ levelNice to haveMS Office suiteWe offer/BenefitsWe gather like-minded people:

Engineering community of industry professionals
Friendly team and enjoyable working environment
Flexible schedule and opportunity to work remotely within Poland
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities

We provide growth opportunities:

Outstanding career roadmap
Leadership development, career advising, soft skills, and well-being programs
Certification (GCP, Azure, AWS)
Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
English classes

We cover it all:

Stable income (Employment Contract or B2B)
Participation in the Employee Stock Purchase Plan
Benefits package (health insurance, multisport, shopping vouchers)
Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
Referral bonuses
Corporate, social and well-being events

Please, note:

The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interview.
We will reach out to selected candidates exclusively.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

EPAM Systems

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