Customer Service Coordinator

Hays

  • Warszawa, mazowieckie
  • Tymczasowa
  • Pełny etat
  • 16 godzin temu
Customer Service Coordinatorlokalizacja: Warszawa (mazowieckie)numer referencyjny: 1195237/jobs.plforma zatrudnienia: Praca czasowaLet's talk about the role:You will be working as part of the team to ensure the smooth running of all commercial operations activities for the company. Responsible for processing all orders, providing a high-quality point-of-contact for customer enquiries and support that facilitates high quality and market-leader status. Ensuring that excellent relationships are developed and maintained with internal and external customers at all times.Let's talk about responsibilities:
  • Manage all customer communications promptly and fully within set timeframes. Actively build and maintain positive relationships with customers.
  • Process all orders received via download, telephone, fax, email and post.
  • Deal with all communications fully within set timeframes.
  • Actively build and maintain positive relationships with patients, customers and partners.
  • Listen actively to understand customer needs and requirements, probing and clarifying to understand issues fully and offer suitable solutions and options when dealing with queries, troubleshooting, and providing product information.
  • Be the first point of contact for portfolio of a range of customers and managing the interaction within the organisation.
  • Deliver an excellent after care service and ensure that customer feedback is shared with the whole team to promote the continuous improvement of high standards of customer service.
  • Develop and maintain good product knowledge across the portfolio.
  • Ensure administrative functions such as invoicing and filing are completed on a daily basis to ensure accuracy and data is current.
  • Liaise with other departments within the business to ensure that enquiries are dealt with immediately, take ownership of a problem and ensure that the customer is kept informed at all stages.
  • Maintain accurate and up to date entries and maintenance of records and other databases as required.
  • Maintain the highest level of customer service to ensure the reputation is held in high esteem at all times by our customers.
  • Manage and maintain the inboxes ensuring that all emails are dealt with professionally and in a timely manner.
  • Undertake general administrative duties as required.
  • Complete other responsibilities and activities as required with a proactive, can do attitude.
Let's talk about qualifications, skills and experience:
  • Business fluent Polish and English skills
  • Skills in using Microsoft Office and CRM systems
  • Excellent customer care skills
  • Strong written and verbal communication skills
  • Excellent interpersonal skills to form effective working relationships.
  • Highly competent IT, organisational and planning skills.
  • Demonstrates flexibility and adaptability to be successful in a changing environment.
  • Excellent team player and flexibility to assist with duties where required.
  • Ability to problem solve and innovate effectively.
  • Ability to learn new skills and develop product knowledge.
We offer
  • 12-month contract
  • Office based work in the center of Warsaw
Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.hays.plHays Poland sp. z o.o. jest agencją zatrudnienia nr 361Prosimy o dopisanie następującej klauzuli:Wyrażam zgodę na przetwarzanie podanych przeze mnie danych osobowych zawartych w aplikacji dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO). Jednocześnie oświadczam, iż zapoznałem się informacjami administratora o przetwarzaniu danych oraz z prawami jakie przysługują mi na mocy powyższego Rozporządzenia.

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