Tier 2 Technical Support – evTOC

Warszawa, mazowieckie
Stała
Pełny etat

1 miesiąc temu
Aplikuj teraz

Please submit your documents in English when applying for this position.We’re looking for a technically skilled, service-oriented professional who strives for continuous self-improvement, with a natural curiosity and the ability to learn independently. The ideal candidate brings a positive, can-do attitude, builds strong relationships with both customers and team members, and is motivated to grow within the broadcast technology space. They take ownership of issues, proactively seek solutions.We’re planning to set up an on‑site lab for this role so that team members have direct access to our solutions. In a few months, we’ll transition to a hybrid model combining in‑office and remote collaboration.What does it take to be a Broadcast Support Engineer:

Contributing to a mission-critical 24/7/365 environment, with potential for off-hours shifts and on-call duties
Providing remote support to major Evertz customers across various time zones
Solving problems by replicating user workflows and identifying effective solutions
Documenting departmental and technical procedures

What you will learn:

How to act as a bridge between customers and our product development teams
How to serve as an expert-level specialist on highly complex technical issues
How to collaborate across multiple teams (engineering, QA, product) in a fast-paced, multinational environment
How to troubleshoot real-world scenarios involving software, network, and system-level issues
How to maintain customer satisfaction while handling escalations and technical challenges

Requirements:To join our growing evTOC team you’ll need the following to make our team better:

Detail-oriented with strong analytical and problem-solving skills
Excellent written and verbal communication skills
Knowledge of broadcast technologies is a plus
Ability to explain technical issues to non-technical users
At least 2 years of experience in technical or customer support roles
Experience troubleshooting hardware, software, and network issues
Proven ability to operate SLA-driven environments, ensuring timely resolution of technical issues
Advanced knowledge of installations, upgrades and troubleshooting in Unix/Linux and Windows environments
Commercial experience with remote access tools and diagnostic utilities
Willingness to travel to customer sites as needed– typically up to 10% per year
Openness to attend internal training at our HQ in Canada

Additional qualifications:

Basic understanding of networking (TCP/IP, DNS, VPNs, firewalls)
Willingness to learn and work with the most advanced solutions in the broadcast industry
College diploma in computer science, engineering, networking, or a related field

Recruitment process is simple: * Screening with recruiter (45 min)

Technical interview with Hiring Manager and Technical Lead (60 min)

About Us:Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.We work in agile, low-bureaucracy, cross-functional teams spread across the world. It’s a highly creative work environment where the team is built on trust and is relaxed, open and welcoming to all.Evertz has engineering offices in Canada, England, Scotland, India, and now it's time for Poland!Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing privacy@evertz.com. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at privacy@evertz.com. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.A complete privacy policy can be found at https://evertz.com/contact/privacy/Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.Powered by JazzHR

Evertz Microsystems