Customer Advisor (Finnish Speaker) - Warsaw

SpotOn TA

  • Warszawa, mazowieckie
  • Stała
  • Pełny etat
  • 1 miesiąc temu
SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.spotonps.pl*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.Salary: 12000 PLN Gross Monthly Salary.Client: BPO Company.The RoleCustomer Advisor – Finnish Speaker/Fiński – StreamingOffice Based – Warszawa, Poland*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.Client: BPO Company.Office Based – Warszawa, PolandJob DescriptionAs a Customer Advisor, you will handle B2B and B2C clients on inbound calls as first and second-line support,Detailed Duties and Responsibilities
  • Address contract and billing inquiries thoroughly and efficiently.
  • Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.
  • Provide assistance via phone, email or chat.
  • Handle and process customer complaints with empathy and professionalism.
  • Deliver technical support for the streaming company.
  • Serve B2B and B2C clients on inbound calls as first and second-line support.
Ideal ProfileTargeted Qualifications
  • Fluency in Finnish Language, C1 level or higher.
  • Fluency in English Language, B2 level or Higher.
  • Attention to detail and problem-solving.
  • Service-oriented thinking with focus on customer experience.
  • Min. 6 months of experience in customer service.
  • Performing soft selling and upselling.
  • Administrative and technical knowledge.
  • Previous Customer Service experience.
  • Skills for efficient navigation of the internet and MS Office applications.
  • Personnel culture and a positive attitude.
Interpersonal Skills
  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
  • Office Based – Warsaw, Poland.
  • Shift Basis Monday to Friday 08:00 – 18:00 “5 days a week ( 8.5 hours a day including breaks”.
  • Paid Training.
  • Sports Card.
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Media & Entertainment
  • A role that offers a breadth of learning opportunities

SpotOn TA