IT Application Support Specialist (1st line)

• Provide first-line support for application-related issues via phone, email, and ticketing systems.
• Communicate effectively with Italian- and English-speaking users to resolve technical problems.
• Troubleshoot and navigate systems to identify and resolve user issues.
• Escalate complex problems to second-line support or relevant teams when necessary.
• Document issues and resolutions accurately in the support system (e.g., ServiceNow).
• Collaborate with internal teams to improve support processes and user experience.
• Maintain a high level of customer satisfaction through proactive and empathetic communication.

• Fluency in Italian and English (both written and spoken).
• Strong communication skills and a customer-centric approach.
• Previous experience in IT support or a similar role is a plus.
• Familiarity with troubleshooting techniques and system navigation.
• Experience with ticketing tools such as ServiceNow (SNOW) is advantageous.
• Additional language skills in French or Spanish are a plus.
• Proactive attitude and ability to work independently and in a team.

• Hybrid work model: 1-2 days per week from the Client's office in Wrocław
• MultiSport Plus
• Group insurance
• Medicover Premium
• e-learning platform

Experis