Technical Support Analyst (Service Desk)

Lisner Service Sp. z o.o. Spolka komandytowa

Poznań, wielkopolskie
Stała
Pełny etat

14 dni temu

The Lisner company belongs to the international food concern Unternehmensgruppe Theo Müller. In Poland, we have been a leader in the fish preserves industry for many years, and our company's portfolio is still expanding with new products that are highly appreciated by thousands of our customers. Our employees are over 1000 people working in two production plants in Poznań and Charzyno near Kołobrzeg.Our IT group gathers more than 300 people located in many European countries (mainly UK, Germany, Poland and Italy) taking part in various international projects. Team work and knowledge transfer are what we value the most.
Technical Support Analyst (Service Desk)What will be your tasks?

Resolving incidents, problems and Service Requests taking appropriate actions in line with our Service Level Targets and updating our Service Desk system
Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection
Active Directory/exchange management
Providing on-site support for production and office sites
Providing 'quick - response' for Lisner / Müller Polska for urgent technical issues
Maintaining the Asset Management databases accurately and meticulously
Troubleshooting operating System, Hardware & Application issues on any desktop device
Deploying mobile devices, Desktops, Laptops and printers

What do you need on this position?

Bachelor degree in IT or similar studies
Knowledge of Windows 7, Windows 10 and iOS systems
Knowledge of Windows Server 2008r2, 2012, 2016,2019
Good working knowledge of Active Directory , MS Exchange 2010 and O365 Administration Portal
Experience in working in ITIL environment would be an asset
Very good knowledge of English min. B2 level (written and oral)
Ability to communicate effectively with users
Easy-going and friendly attitude

What do we offer?

Great possibility do work for an international company
Friendly environment based on partnership and trust
Remote work when needed
Benefits (medical care, sport card, life insurance, language lessons, extra bonuses and many more)

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