Critical Incident Manager

ArcelorMittal

Dąbrowa Górnicza, śląskie
Stała
Pełny etat

14 dni temu

Job Category: Information TechnologyJob Description:Your main responsibilities:

Monitoring and ensuring compliance with SLAs related to critical incident response and resolution.
Coordinating and supporting all activities required to restore services or reduce impact of critical incidents
Verification and prioritization of incidents, estimating business impact and urgency
Managing high quality reports and communication for critical incidents
Acting as a single point of contact for all teams involved into critical incident resolution
Supporting communication with parties at all levels from Service Desk agents to Management
Leading and participating in operational and management oriented meetings
Monitor infrastructure alerts incident dashboard
React on incidents created by alerts and follow instructions to solve an issue/inform resolver group
Identify and implement improvements to prevent future incidents.

Our requirements:

Understanding of problem solving techniques and incident management
Overall knowledge of IT infrastructure and technologies
Very good command of English, both spoken and written
Ability to provide excellent customer service
Service Desk experience
ITIL knowledge and experience
Flexible to work on shifts covering 24/7
Strong communication and leadership skills
A highly organized team player, able to multitask and learn quickly
Willing to get involved and responsible for the assigned tasks
Ability to work under intense pressure
Knowledge Management experience will be a plus

About Us:ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 16 countries. In 2022, ArcelorMittal had revenues of $79.8 billion and crude steel production of 59.0 million metric tonnes, while iron ore production reached 45.3 million metric tonnes. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future. ArcelorMittal is listed on the stock exchanges of New York (MT), Amsterdam (MT), Paris (MT), Luxembourg (MT) and on the Spanish stock exchanges of Barcelona, Bilbao, Madrid and Valencia (MTS).For more information about ArcelorMittal please visit:About the Team:Do you want to make an impact? We're looking for talented people to join a global community. ArcelorMittal is the world's leading steel company. Our material is part of the fabric of life. Our purpose - and the reason why we exist - is to create smarter steels for people and planet. Help us develop the material that tomorrow's world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion. Our Mission is to:

Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives
Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives
Promote and drive value creation initiatives across the different functions
Ensure fair allocation of financial resources between business stakeholders
Set up a transparent business environment, in compliance with internal & external financial standards & procedures

ArcelorMittal

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