SAP EWM Support Analyst

Mahle

Wrocław, dolnośląskie
Stała
Pełny etat

8 dni temu

Your Contribution:

Provide first and second level support for SAP EWM incidents and service request (workorders)
Analyze, categorize and resolve incoming support tickets in alignment with SLAs
Document solutions and contribute to the knowledge base
Escalate complex issues to 3rd level support/functional consultant
Monitor Ticket queue and ensure SLAs are met
Keep relevant stakeholders (internal and external) informed of status of SAP EWM Tickets/initiatives
Collaborate with cross-functional teams to integrate SAP EWM with other SAP modules.
Provide training and support to end-users on SAP EWM processes
Monitor system situation and raise actions/awareness to corresponding business key users
Ensure compliance with company policies and industry standards in warehouse management

Your Experience & Qualifications:

Bachelor's degree in logistics, IT, or related field.
Strong understanding of warehouse logistics and supply chain management.
SAP EWM knowledge is a must, certifications are beneficial but not a must
SAP WM knowledge optional but advantageous
ITIL Foundation knowledge desirable
Ideally a minimum of three years SAP EWM support or project experience
Hands on experience with ticketing systems (e.g. Remedy)
Automotive Supply Chain experience is very beneficial
Basic ABAP debugging extremely advantageous
Good understanding of SAP EWM processes, architecture and technical customizing capabilities
Competent in handling multiple issues simultaneously and prioritizing effectively based on a clear understanding of the business impact of an IT service incident or request
Customer focused with strong communication and interpersonal skills
Strong IT system affinity
English: Fluent (written and spoken) mandatory
Willingness to travel up to 10%

See what we can offer you!

Attractive salary package (incl. private medical care, Multisport, group insurance)
Becoming a member of a fast-growing team in an innovative company with stable market position
Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
Relocation bonus for candidates who are based more than 100 km from Wrocław
Online foreign language courses
Referral bonus program
Flexible work schedule and possible working from home solution (home office)

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role.After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal Interview(s).For more information about MAHLE and what a career with us looks like for you, and to learn more about our foundation owned technology group .#TeamMAHLE is diverse - and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.PLFacts about the jobBenefits:Entry level: Experienced hiresPart- / Full-time: Full TimeFunctional area: ITDepartment: ServicesLocation:Wrocław, PLCompany: MAHLE Shar.Serv. (PL)Closing date for applications
Don't waste any time, apply while the position is online.Your future at MAHLEAs a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.Shape the future with us.Our employee reviews

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