Customer Care Specialist (German Speaker)

SpotOn TA

  • Szczecinek, zachodniopomorskie
  • Stała
  • Pełny etat
  • 2 miesiące temu
SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.spotonps.pl*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.Client: BPO Company.Office Based – Szczecin, PolandThe RoleCustomer Care Specialist – German Speaker/Deutschsprachig – BankingOffice Based – Szczecin, Poland*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.Client: BPO Company.Office Based – Szczecin, PolandJob DescriptionAs a Customer Care Specialist, you will understand customer needs and assist in solving the issue faced.Detailed Duties and Responsibilities
  • Work with multiple systems efficiently while maintaining a high level of precision.
  • The first point of contact for the customer, responding to the various incoming requests, solving the emerging issues with their financial challenges.
  • Recognizing customer needs.
  • Understanding customer needs and assisting to solve the issue faced.
  • Participating in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
  • Participation in specialized training.
  • Building a good relationship with the customer while improving customer satisfaction.
Ideal ProfileTargeted Qualifications
  • Fluency in German Language, B2 level.
  • Fluency in English Language, B2 level.
  • Ability to work independently, while being a team player at the same time.
  • Eligible to work in EU or Portuguese residency status.
  • Able to work rotating shifts.
  • Computer and Internet literate.
  • Excellent communication skills.
  • Understanding of banking systems “is a Plus”
Interpersonal Skills
  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized and punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly, and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
  • Office based – Szczecin, Poland.
  • Full eligibility to live & work in Poland is a must.
  • Shift Based.
  • Sports Card.
  • Mentoring program.
  • Private health insurance.
  • A global team committed to the company values.
  • A dynamic work environment in a dynamically international company.
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Other Services
  • A role that offers a breadth of learning opportunities

SpotOn TA