Junior Customer Service Specialist with German (12-month contract)

Gdańsk, pomorskie
Stała
Pełny etat

1 miesiąc temu

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.Our Global Business Services (GBS) hub, based in Gdansk, Poland, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.We are looking for a Training and Quality Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.About the jobYour responsibilities include, but are not limited to:

Providing high-quality and consistent customer service, guiding customers through product selections, promotions, and order details
Responding to chat, email, and phone inquiries within the company's KPIs
Resolving queries and complaints by understanding customer needs, identifying root causes, selecting appropriate solutions, and ensuring full resolution and customer satisfaction. Diplomatically handling disputes to find mutually beneficial resolutions
Upholding the highest standards of data accuracy and integrity across all systems, ensuring seamless operations and impeccable service delivery
Maintaining sensitive information, such as payment and customer data, in compliance with local laws, e.g., General Data Protection Regulation (GDPR)
Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects

About youWe are looking for a unique and amazing talent, who brings along the following:

Fluency in speaking and writing in German and English (minimum C1 level). Proficiency in Polish is beneficial
Fast learner with strong customer service focus
High degree of accuracy and attention to details
Strong communication and cooperation skills
Strong cultural awareness
Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have
A comprehensive understanding of the local culture of supported countries - nice to have
Work experience in a virtual, multi-national set up - nice to have
Knowledge of eCommerce business – nice to have

What we offerYou can expect a range of benefits, including:

Private medical coverage
Life insurance
Employee Assistance Program
MyBenefit program
Employee social fund
Recognition awards
Swarovski products discounts
Learning and development programs
Volunteering leave

Based on our recent employee survey, our colleagues are highly motivated to continue theirjourney with Swarovski GBS due to our excellent work-life balance, flexible hybrid working model,and the supportive, inspiring people they work with.Masters of Light Since 1895Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.#Li-Hybrid

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