Customer Loyalty & Network Expert

ZF

  • Warszawa, mazowieckie
  • Stała
  • Pełny etat
  • 1 miesiąc temu
Req ID 80971 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.Job DescriptionAbout the Team:Join a dynamic team shaping the future of customer experience in the automotive aftermarket! We're looking for a passionate professional to lead and grow customer engagement and loyalty initiatives across diverse audiences. In this role, you'll have the opportunity to make a real impact on market reach, brand consistency, and customer satisfaction - all while working in a collaborative, international environment. If you're driven by innovation, data, and customer-centric strategies, we'd love to hear from you!.What you can look forward to as Customer Loyalty & Network Expert:
  • Support aftermarket strategic goals by enhancing customer satisfaction (NPS), expanding market reach, and improving marketing efficiency and ROI.
  • Implement, monitor, and optimize regional customer experience initiatives targeting diverse audiences such as independent workshops (IWS), installers, IAM distributors, fleets, and ZF partners.
  • Manage and develop audience-specific loyalty programs including [pro]Tech, [pro]Points, Achievers Program, ZF Service Partner, and others across all business lines.
  • Co-create and execute country-specific network development strategies in close collaboration with business lines (BLs).
  • Ensure a consistent brand and customer experience across all customer segments within the country/zone.
  • Initiate and co-organize key customer events in cooperation with Regional Marketing and Business Lines teams.
  • Collaborate closely with global CX, Loyalty, and Network teams, as well as PC Service & Network and Regional Marketing.
  • Analyze performance data to refine customer engagement strategies and drive continuous improvement.
Your Profile as Customer Loyalty & Network Expert:
  • 3-5 years of experience in Customer Experience, Loyalty, or Marketing roles, ideally within international and matrix organizations.
  • Proven track record in managing B2B and B2C customer programs; experience in the automotive aftermarket is a plus.
  • Strong customer-centric mindset with an outside-in perspective and deep market understanding.
  • Familiarity with the automotive aftermarket and service network landscape in the region is an advantage.
  • Experience in organizing customer events and local initiatives is a plus.
  • Strong analytical skills and ability to draw actionable insights from data.
  • Excellent interpersonal skills and experience in direct customer engagement.
  • Fluency in both English and Polish (spoken and written) is required.
Why you should choose ZF in Warsaw:
  • An employment contract in a stable, global company;
  • Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks;
  • Hybrid system work and flexible working hours;
  • Possibility of participation in private medical care (including dental care) and life insurance;
  • Cafeteria system/Sport Card;
  • Global Referral Program;
  • Holiday benefit
  • Very good working atmosphere; working in an international team, interesting projects and tasks;
Be part of our ZF team as Customer Loyalty & Network Expert and apply now!ContactIzabela Mazurkiewicz - BiçenWhat does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.Find out how we work at ZF:

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