CCO Manager Central Eastern Europe (m/f/d)

• Lead the Customer Service Organization, ensuring the effectiveness and efficiency of and important part of the Quote to Cash (QTC) operations for CEE.
• Strategically manage teams of up to 30 associates across two sites, working to improve customer relationships.
• Lead collaborate closely with local teams to support the integration and transformation of the customer service & care organization into QTC Global Business Services (GBS) and collaborate closely with local teams to, minimizing minimize business and customer disruption.
• Partner with GBS Process Excellence & Continuous Improvement and other support functions such as IT and Commercial to develop and implement new coordinated solutions that align with the company's strategic vision.
• Engage with business stakeholders to translate business needs into practical customer service solutions in line with our strategy.
• Maintain compliance with regulatory requirements impacting Quote to Cash and Customer Care functions.
• Guarantee high operational efficiency while reducing and containing operational costs.
• Achieve and exceed KPIs related to customer and partner satisfaction, efficiency, employee engagement, recruiting, attrition, and budget spend.
• Develop and implement people development plans, including training, compensation, and performance assessment.
• Drive mindset changes towards a collaborative partnership with our businesses and customers.
• Utilize project management skills to lead and deliver all transition & transformation projects for Central Eastern Europe using recognized best practice PM methodologies.

• Proven working experience as a customer service lead in a medical device multinational company.
• Experience in leading and managing multifunctional teams (
• Proven success in driving and leading significant change initiatives, showcasing strong people and change leadership skills.
• Demonstrated successful knowledge of project management skills, tools, and techniques (Lean or Six Sigma certification is a benefit).
• High expertise and in-depth solid understanding of customer service operations E2E and coordinated supply chain within a matrix organization, including experience with shared services and external service providers.
• Proficiency in SAP ERP, SFDC CRM, and other quote-to-contract tools.
• Knowledge of serving processes for distributors (EU and non-EU).
• Relevant financial knowledge (TAX, revenue recognition) for customer service compliance.
• Excellent communication skills, both written and verbal, in English and Polish (additional languages are helpful).
• A demonstrated tendency to challenge the status quo, drive constant improvement in processes, and achieve organizational goals and objectives.
• A Team-oriented and result-driven mindset.

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