Head of Shared Service Center
- Warszawa, mazowieckie
- Stała
- Pełny etat
- Lead the SSC organization in Warsaw with full responsibility for service delivery, performance (KPIs, SLAs, OPEX) and stakeholder satisfaction
- Translate the company's GBS vision into operational reality - aligning people, processes and systems around shared goals
- Build and develop high-performing teams, fostering a culture of trust, psychological safety, accountability and internal mobility
- Drive efficiency and scalability through process standardization, continuous improvement and digital tools (ERP, RPA, AI)
- Act as a strategic partner to global stakeholders and internal customers, ensuring alignment with evolving business needs
- Manage service transitions, integrations and migrations while safeguarding operational continuity and change readiness
- Shape and position the SSC as a centre of opportunity and talent development within the wider group structure
- Proven track record in leading large-scale Shared Services or GBS operations in international, matrix organizations
- Strong experience in finance service delivery, with transformation and automation exposure (ERP, RPA, digital tools)
- A leader who combines strategic thinking with hands-on execution and thrives in dynamic, changing environments
- Strong stakeholder management and influencing skills, across corporate HQ and functional leadership levels
- High emotional intelligence, resilience and a growth mindset - passionate about people, talent and collaboration
- Fluency in Polish and English is a must; understanding of the Polish SSC landscape is an advantage
This role reports directly to the Group VP of Global Business Services, based at the company's headquarters.
This is a strategic opportunity to lead a 150+ person team across Finance, HR, and additional services to come, shaping an agile, digital, and scalable SSC that supports the broader business transformation agenda.
- Key leadership role with full visibility and influence within the global structure
- The chance to shape the next chapter of a fast-evolving GBS model, backed by strong executive commitment
- A Warsaw-based role with international scope, hybrid working model and high level of autonomy
- An inclusive and empowering culture with focus on innovation, sustainability and continuous development
- Competitive package including company car, family health insurance, lunch subsidy and more