Customer Service Coordinator

• Manage all customer communications promptly and fully within set timeframes. Actively build and maintain positive relationships with customers.
• Process all orders received via download, telephone, fax, email and post.
• Deal with all communications fully within set timeframes.
• Actively build and maintain positive relationships with patients, customers and partners.
• Listen actively to understand customer needs and requirements, probing and clarifying to understand issues fully and offer suitable solutions and options when dealing with queries, troubleshooting, and providing product information.
• Be the first point of contact for portfolio of a range of customers and managing the interaction within the organisation.
• Deliver an excellent after care service and ensure that customer feedback is shared with the whole team to promote the continuous improvement of high standards of customer service.
• Develop and maintain good product knowledge across the portfolio.
• Ensure administrative functions such as invoicing and filing are completed on a daily basis to ensure accuracy and data is current.
• Liaise with other departments within the business to ensure that enquiries are dealt with immediately, take ownership of a problem and ensure that the customer is kept informed at all stages.
• Maintain accurate and up to date entries and maintenance of records and other databases as required.
• Maintain the highest level of customer service to ensure the reputation is held in high esteem at all times by our customers.
• Manage and maintain the inboxes ensuring that all emails are dealt with professionally and in a timely manner.
• Undertake general administrative duties as required.
• Complete other responsibilities and activities as required with a proactive, can do attitude.

• Business fluent Polish and English skills
• Skills in using Microsoft Office and CRM systems
• Excellent customer care skills
• Strong written and verbal communication skills
• Excellent interpersonal skills to form effective working relationships.
• Highly competent IT, organisational and planning skills.
• Demonstrates flexibility and adaptability to be successful in a changing environment.
• Excellent team player and flexibility to assist with duties where required.
• Ability to problem solve and innovate effectively.
• Ability to learn new skills and develop product knowledge.

• 12-month contract
• Office based work in the center of Warsaw

Hays