German-speaking Contact Center Advisor @ Teleperformance Poland

Kraków, małopolskie
5 500-8 000 PLN miesięcznie
Stała
Pełny etat

6 dni temu

▪ Excellent command of German language (C1/C2).
▪ Good command of English language (B2).
▪ Experience in customer service- even the shortest experience guarantees that you know what working with clients looks like in practice.
▪ Proactivity and the ability to organize your work environment.
▪ Willingness to work hybrid from Kraków office (1/week) We are also open to negotiating remote work options (Poland).
▪ Readiness for an equivalent working time system. Our team will work 24/7, with shift hours depending on the employer's needs. At the moment and soon, these will be between 7 a.m. and 8 p.m. Shifts are usually 8 hours long. In the future, there may also be evening/night shifts, but at the moment, this part of the shift is already covered by currently employed staff.

German-speaking Contact Center Advisor - 24/7We are looking for committed, communicative, and organized individuals to fill the role of Customer Service Specialists at a leading provider of innovative payment solutions and financial services.With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.What we offer

▪ Employment contract, with salary: 7000-9500 PLN gross/month: base 5500-8000 PLN gross + language bonus 1500 PLN gross + additionally, a performance-based bonus (up to a maximum of 12% of the base salary per month).
▪ Private health insurance.
▪ Sports card subsidy.
▪ Life insurance.
▪ Social events, charity actions, and opportunities to integrate with colleagues.

,[Contact with customers/banks mainly by telephone., Topics: cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements., Solve problems, follow company rules, and ensure customer satisfaction., Work with teams and partners to ensure smooth processes] Requirements: CRM, SAP, MS Office Suite, Accounts Payable&Receivable Additionally: Sport subscription, Private healthcare, International projects, Small teams.

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