Job Title: Customer Support Specialist with Polish in the retail industryJob Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Customer Support Specialist with Polish in the retail industry SzczecinWe are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in Polish (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you!Your responsibilities:Deliver written customer support via email for the Polish market.Investigate and resolve customer issues by reviewing past interactions and using internal tools.Process manual refunds and address GDPR-related complaints with care and accuracy.Ensure every customer interaction is professional, empathetic, and solution-focused.Work with multiple systems efficiently while maintaining a high level of precision.What we are looking for:Fluent Polish (C1) and English (C1) - both written and spoken.Excellent communication skills and the ability to clearly explain solutions.Strong analytical and problem-solving mindset.Patience, empathy, and emotional resilience.Typing speed of 150+ keystrokes per minute and solid computer literacy.Availability for full-time on-site work in SzczecinWhat we offer:Employment based on a labor contractEngaging trainingsBenefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza DaysTalent Development Program: a transparent career paths and promotionsCNX Academy: with mentoring programCNX University: with unlimited online trainings availableRefer a friend: bonus for recommending a friend up to 4000plnAmazing work culture: we celebrate cultural differences among us and have plenty of integration events onsiteModern office in the heart of Szczecin centerLocation: POL Szczecin Concentrix CVG International Sp. z o.o.Language Requirements: English (Required), Polish (Required)Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
