Service Desk Support - work for students

• Service as the first point of contact for customers seeking technical assistance over the phone
• Perform remote troubleshooting through diagnostic techniques and patient questions
• Determine the best solution based on the issued and details provided by customers
• Walk the customer though the problem solving process , Identify customers’ needs, clarify information, research every issue and provide first line solutions and/or alternatives
• Provide accurate information on IT products or services
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Take ownership of faults and managing them in a logical and methodical manner
• Correctly log incidents and faults, categorising and prioritising them in line with team procedures
• Ensure all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Manage faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Identify and escalate repeat issues or service risks into service management teams
• Share knowledge with team colleagues
• Build sustainable relationships and engage customers by taking the extra mile

• Put the customer first and enjoy building positive, professional relationships
• Bring a positive attitude to everything you do
• Are curious, dependable, and open to learning
• Feel comfortable communicating in English in a professional environment

• The initial opportunity is set for one year, with the possibility to extend based on performance and mutual interest.
• We know that studies come first, so we offer a flexible schedule designed to fit around your academic commitments. You’ll work no more than two weeks per month, always outside of your class hours — so there’s no conflict with your timetable.
• And because we care about well-being too, we also provide a sports card to help you stay active and energized.
• If you're curious, tech-savvy, and ready to take on meaningful challenges — we’d love to hear from you!

• We’re excited to welcome students to our team — whether through internships or job opportunities based on a contract of mandate. This is more than just a line on your CV — it’s a real chance to gain hands-on experience in a fast-paced, collaborative environment where your growth matters.

Gowork