Experienced Junior Specialist CS
- Kraków, małopolskie
- Stała
- Pełny etat
- Accepting, verifying, processing, confirming, updating and billing customer Sales and Service Orders
- Picking-up incoming teams-calls related to own orders and answering emails in a professional manner
- Generating offers basing on technical product and service specifications
- Creating 3rd party purchase requisitions for specific customer/technician orders
- Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues
- Preparing Service Confirmations and seeking Customer's approval
- Overlooking the Invoicing process
- Cooperating with internal departments and the business
- Providing backup coverage & assistance within the department
- Generating ad hoc reporting i.e. sales, back log reports, consignment, etc.
- Performing other related duties as required or assigned
- Following internal controls requirements and complies with company's policies and procedures
- Participating in processes improvement initiatives
- Fluency in spoken and written German at a minimum of B2 level is essential
- Communicative English skills (minimum level B1) are required, with a B2 level being a strong asset
- Detail-oriented, accurate, well organized, flexible and open to changes
- Ability to work in a team
- Strong interpersonal and communication skills
- Willingness to work in an open and multicultural environment
- Intermediate IT skills (MS Windows, MS Office, general IT understanding)
- Basic knowledge of SAP will be an asset but is not required