
IT Service and Solution Delivery
- Łódź, łódzkie
- Stała
- Pełny etat
- Define and evolve the digital workplace strategy aligned to the enterprise's business goals and workforce needs.
- Endpoint management (Windows, macOS, mobile).
- Patching processes for security compliancy for devices.
- Collaboration platforms.
- Device lifecycle management and VDI.
- Digital Experience Monitoring.
- IT self-service portals, automation, and mobile applications.
- Drive the transition to modern endpoint management (e.g., Autopilot, Intune, MDM).
- Lead zero-touch provisioning, unified endpoint strategy, and automation of routine support tasks.
- Build and manage a high-performing internal team and/or managed service providers responsible for workplace technology delivery and support.
- Oversee external vendors and partners to ensure adherence to SLAs and strategic alignment.
- Consult and coordinate with Change Management to integrate change capabilities where identified.
- At least 10 years of IT and business/industry experience, Service Delivery, design and deployment, systems lifecycle management and infrastructure planning and operations.
- Extensive experience overseeing managed service provider.
- Proven experience of global or international leadership in managing multiple, cross-functional teams or projects, and influencing senior level management and key stakeholders in multi-cultural environments.
- Demonstrated experience of successfully leading and executing transformational organizational change.
- Strong Collaboration skills: Builds strong cross-functional partnerships with IT, HR, Facilities, Security, and business units to deliver aligned, user-centric outcomes.
- Great communication sklls: Communicates clearly at all levels, translating technical concepts into business terms. Listens actively, shares vision effectively, and delivers polished executive updates.