Knowledge Coordinator

• Ensuring that the stores, headoffice, IT department have the knowledge it needs, applying it effectively in projects and daily work, and capturing and sharing new knowledge.
• Identifying critical knowledge areas for the organization, including technical, strategic, business, environmental, and interpersonal aspects.
• Mapping subject matter experts within the organization and involving them in the knowledge management process.
• Coaching teams in using knowledge management processes and tools.
• Developing process tools for learning before, during, and after projects, integrating them into daily operations.
• Creating and maintaining processes for capturing, storing, validating, and retrieving knowledge internally and externally.
• Facilitating post-project learning capture for all significant initiatives.
• Making knowledge generated within the organization visible, accessible, and useful.
• Monitoring and improving IT tools and systems used for knowledge management.
• Raising awareness about knowledge management principles and their business impact.
• Working with leadership to position knowledge management as a business priority, promoting seeking and sharing of knowledge.
• Supporting cultural change from data/information push to knowledge pull and sharing.
• Ensuring appropriate IT solutions are enabling effective knowledge management.

• Experience in IT (min. 2 years) or related area.
• Bachelor's degree in IT or related field.
• Communicating effectively across different media.
• Listening actively with an open and facilitative style.
• Ability to influence effectively across teams and levels.
• Building strong networks and sharing ideas.
• Understanding business processes and organizational strategy.
• Thinking strategically about culture, behavior, processes, and technology.
• Ability to recognize service needs at both operational and strategic levels.
• Applying principles of knowledge management in practice.
• English - min. B2 level.
• Experience with e-learning tools like Camtasia Studio, Canva, and Articulate 360 is a big plus.
• Experience with ServiceNow ticketing system is a big plus.

• Work in an international company featured on the Forbes list of the best employers in Poland and beloved by millions of consumers in Poland and Europe.
• A competitive salary and real opportunities for promotion - the development of our employees is the cornerstone of our strategy!
• Life insurance on preferential terms, to feel secure.
• An extensive benefits platform offering a wide range of options - including medical care, sports cards, events, trips, shopping vouchers, and more.
• Discounts on purchases at Pepco stores - get your favorite products at even better prices!
• A wide range of training sessions, courses, and webinars designed to help our employees grow and thrive!
• The opportunity to improve language skills by working in an international environment.
• Free psychological, legal, and financial consultations as part of our employee support program - our employees' well-being is our top priority!
• Smart Lunch - meal subsidies for the company canteen, giving access to daily on-site dishes at discounted prices.
• Financial recognition in the form of jubilee awards, additional days off, and loyalty-based discounts for employees celebrating their work anniversaries.
• A social fund providing additional financial support to ensure security and assistance in various life situations.
• A friendly atmosphere and support from colleagues who are eager to share their expert knowledge - despite being a large organization, we've maintained a warm, informal atmosphere.
• A role within a unique organizational culture - Pepcoolture - where our mission, vision, and values are the foundation of our everyday work

Pepco