HRConnect Consultant - Customer Experience with German (12 months contract)
- Kraków, małopolskie
- Stała
- Pełny etat
- Provide advice to employees and managers related to HR processes, system time and absence tracking, policies, and general questions through various channels like phone, chat or email
- Provide accurate, valid, and complete information to the employees by using the right methods and tolls (procedures, policies, knowledge databases)
- Navigate employees and managers with self-service transactions and processes
- Maintain data in our HR system (Workday)
- Manage HR documentation (employment contracts)
- Cooperate closely with colleagues from other HRConnect Teams for outstanding service delivery
- Initiate the conversations with internal and external stakeholders (i.e. Business HR, Benefits, Total Rewards, Finance and other) to constantly improve the service quality and efficiency
- Actively looking for continuous improvement ideas and running some of the initiatives towards process improvements and automation
- Keep the process documentation up-to-date
- Deliver system and process training to new joiners
- Support any projects run within the Business area
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Proven customer service experience (1-3 years)
- Strong written and oral communication skills in English (C1) and German (C1)
- Experience with HR service and processes as well as HRIS tools and systems considered as an asset
- Customer orientation and ability to adapt to the changing environment quickly
- Team player attitude and transparent communications skills
- Continuous improvement mindset
- Experience in project management considered as an asset
- Ability to multi-task, prioritize, and manage time effectively
- Bachelor's degree
- Chance to become a part of dynamically growing biopharmaceutical company.
- Friendly organizational culture.
- Hybrid working model (3 days in the office, 2 days from home).
- Training opportunities and professional development.
- Flexible working hours and additional days off (Abbvie Days).
- Charity initiatives incl. Week of possibilities - days of employee volunteering.
- Extensive benefits package (Multisport, private medical care, life insurance).
- Wellness initiatives - global events promoting work-life balance, physical and mental well-being