Customer Experience Manager (English, Polish and Spanish)
- Polska
- Stała
- Pełny etat
- building and maintaining strong relationships: develop and nurture relationships with key customers to understand their business needs and goals, act as a trusted advisor
- elevating customer satisfaction, retention and product adoption: monitor customer satisfaction levels and proactively address any concerns or issues. provide solutions, and drive value from GetResponse MAX
- providing product expertise and support: provide ongoing support via phone, email and meeting software for top valued customers
- managing customer success planning: define clear goals, milestones, and success metrics in partnership with customers; regularly review progress and provide recommendations for improvement or optimization
- managing cross-functional collaboration: collaborate closely with internal teams such as Sales, Marketing, Product, and support to ensure a seamless customer experience
- excellent command of English, Spanish and Polish (min. C1 level each)
- permanent residence in Poland
- previous experience in customer service / customer success / other customer facing roles where building business connections was required
- the ability to build and maintain long-lasting relationships with customers
- proactive approach and self-organization skills
- superb verbal and written communication skills
- strong analytical and problem-solving skills
- the ability to work independently and in a team
- experience with SaaS applications
- experience in project management
- familiarity with CRM systems
- 6 500 – 8 500 PLN gross/month on contract of employment + up to 2100 PLN gross performance bonus
- we work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely
- home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
- private medical care for employees and their family members
- employee referral program – up to 10 000 PLN for recommending a friend
- corporate life insurance
- employee pension program (PPE)
- flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
- wellbeing and mental health culture – mental health helpline, sport card etc.
- modern equipment – most of our teams work on MacBooks
- English classes
- internal initiatives like webinars, knowledge-sharing sessions, and more!