Customer Service Coordinator (supply chain)

Enginar.pl

  • Poznań, wielkopolskie
  • Stała
  • Pełny etat
  • 11 dni temu
For our business partner, FMCG company located in Poznań, we are currently looking for candidates for the role of Order Management /Customer Service CoordinatorThe role will be responsible for everyday contact with B2B clients delivering Supply Chain services around Europe, and support of internal teams engaged in the process. You will be in charge of the order coordination to achieve a high service level for the management of all enquiries from sales teams and customers.You will represent Global Supply Chain, providing accurate data management and reliable processes.Your responsibilities:Order Coordination:
  • Order entry in SAP system including availability & freshness check, allocation requests and credit block release
  • Monitor all relevant process steps after order entry until customer receives shipment
  • Coordinate orders from a warehouse
  • Control shipment costs via release process and freight invoice check
  • Manage complaints related to shipments including returns management, credit note and follow up on corrective actions
Management of internal and external communication:
  • Regular email contact with customers for daily questions in connection with orders, availability of goods, product information etc.
  • Frequent exchange with sales teams to align on priorities and special promotions or product launches
  • Regular exchange with customer service team to share best practices
Maintain accurate data:
  • Upload price files in SAP
  • Customer master data and requirements in SAP up to date for instructions to external warehousing team and freight forwarder
  • Update master data of new products for specific customers
Your experience we are looking for:
  • Experience in customer service (B2B) or in order management
  • Experience with MS Office and SAP
  • English is your natural way of communication. German would be a plus
  • You build strong relationships with stakeholders at all levels, both internal and external
  • You are fast learner, reliable and communicative team player with initiative and efficient work manner
  • You like working in a fast growing and changing environment
What we offer:
  • Work in an international environment with broad development opportunities
  • Employment contract, attractive salary plus annual bonus
  • Full time
  • Hybrid work model
  • Benefits (Medicover health and sport package, Private Pension Plan, Accident insurance, Multisport card, cafeteria MyBenefit etc.)

Enginar.pl