Welcome!Our Growth is Creating Great Opportunities!Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!Thanks for your interest in working on our team!The Expert Services Engineer Customer New Product Introduction (CNPI) will be responsible for the introduction of product releases of Access & Aggregation products like SDX-OLT, SDX-Aggregation, Mosaic Cloud Platform (MCP), Activator, M1, G.Fast and further new products in the Broadband Access (BBA) area.The focus is on introducing new features to customers and to the Services teams. You will work hand in hand with colleagues in CNPI but as well with Product (Line) Management, designers, R&D, and SVT to develop the product knowledge and to generate training material. You will educate Services teams worldwide and provide early customer demos.ResponsibilitiesIntroduction of new features for BBA productsTechnical gateway from Services to other departments for all “What is new”Deliver new products from Adtran Engineering to internal and external customersEnable the Services teams globally on new products/technologiesCoordinate and support early customer demos and trials on new product releases, and provide customer feedback to R&D/PLM/SDADrive customer usability and maintainability over the entire product lifecycle, agree features with Product (Line) Management and EngineeringContribute to the Release Project Team during the entire lifecycleIdentify equipment, tooling and skill requirements for new releasesVerify fix readiness for customer reported defects with PSS/R&DPrepare lifecycle milestone review meetings and align with the CNPI directorEstablish yourself as the key contact for all product and service specific questions from internal customersUpload software releases to the Customer PortalRequirements10y+ experience in telecoms technologyExcellent knowledge and working experience in Adtran Access & AggregationTechnical degree in Electronics or Telecommunication is desiredExcellent project management, communication, and presentation skillsHaving a good network with other departments and willingness to enlarge it day by day is a great advantageAbility to approach topics analyticallyAbility to explore high priority topics and drive them forwardFluent in EnglishAbility and willingness to travel worldwide for business activities like enabling classes and early customer demo supportCompensation and Benefits for the site in PolandStable employment conditions based on an employment contract (turnover rate below 4%)1 additional vacation day for all, and 1 extra after 10 years being with usFlexible working hours and hybrid work (presence in the office in Gdynia 3 days a week)English lessons during working hoursInternal training program to support your training needsPaid employee referral programMultisport Card3% employer contribution to PPKPrivate Health Care at Medicover (extended package for employees and possibility to enroll family members)Strong collaborative and friendly work cultureAccess to various sports activities and eventsModern office (well-equipped gym and playroom) close to the SKM/PKM stations
