Customer Support Specialist

Concentrix

  • Szczecin, zachodniopomorskie
  • Stała
  • Pełny etat
  • 1 miesiąc temu
Job Title: Customer Support SpecialistJob DescriptionWe power the world's best brands today and into the future.Some call us a global technology and services company . But we're so much more.Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.We're the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.We're the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.Customer Support SpecialistMiejsce pracy: SzczecinJob description:In our new project, we value the unique backgrounds, experiences, and perspectives. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. Even if you're a close but not exactly match with the description, we hope you'll still consider applying.How you will make a difference:
  • Develop an in-depth knowledge of our client's platform.
  • Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone.
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
  • Diagnose software issues and resolve escalated customer complaints engage using established processes.
  • Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
  • Communicate thoughtfully and effectively with all customers.
  • Document troubleshooting and problem resolution steps.
Who You Are:
  • A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
  • Passionate about creative problem solving for customers and end users.
  • Self-motivated, eager to learn and thrive in a collaborative environment.
  • Capable of adapting quickly to changing priorities
  • Experience with or able to quickly pick-up:
  • Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
We offer:
  • Full-time employment contract or civil contract with flexible working hours - the choice is yours!
  • Dive into our comprehensive paid training program and emerge as a customer support legend!
  • Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance - because we care about you!
  • Embrace the freedom of work with no dress code - pajamas, anyone?
  • Spread the love and earn extra rewards through our epic employee referral program - because great talent deserves to be rewarded!
Location: Poland, SzczecinLanguage Requirements:Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Concentrix