O365 Knowledge SME with German

Cyclad

  • Szczecin, zachodniopomorskie
  • Stała
  • Pełny etat
  • 8 dni temu
In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future.
O365 Knowledge SME with German
PL25/REMOTE/IC/O365SMEWITHGERMANProject information:
  • Location: 100% remote
  • Type of employment: B2B contract
  • Remuneration: 110 PLN/hour net + VAT
  • Project language: German + English
Responsibilitites:
  • Serve as O365 Knowledge Manager during the transition phase
  • Act as the Subject Matter Expert (SME) for M365 / O365, including direct interaction with clients
  • Manage external and internal communications related to M365/O365 topics
  • Perform standard run operations and ensure smooth daily function of M365/O365 environments
  • Provide support for M365/O365 on Windows and Apple phones
  • Handle incident, problem, change and service request (SR) management
  • Conduct system health checks and proactively identify potential issues
  • Align and implement parameter changes in collaboration with the client
  • Identify and drive automation opportunities to improve efficiency
  • Ensure all deliverables meet quality standards and client expectations
Requirements:
  • 7-10 years of hands-on experience with Microsoft Office / M365 / O365
  • Strong expertise in Microsoft Windows and experience supporting Apple mobile devices
  • Proven client-facing experience in an SME capacity
  • Excellent communication, presentation and reporting skills
  • Strong leadership, problem-solving and conflict-resolution abilities
We offer:
  • Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible
  • Multisport card (also for an accompanying person)
  • Life insurance
  • International work environment

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