HR Contact Center Agent
- Wrocław, dolnośląskie
- 2 000-2 500 PLN miesięcznie
- Stała
- Pełny etat
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.Your responsibilities:Responding to routine inquiries from executives, managers and employees relating to HR policies, practices, processes and systemsProcessing basic HR and benefits transactions and supporting the auditing of informationActing as the initial point of contact for managers and employees with routine HR systems and process supportAdhering to established processes, procedures, and systems to resolve employee inquiriesProviding superior customer service by promptly responding to inquiriesCommunicating professionally, tactfully and discretely when handling sensitive and confidential informationMeeting performance measures and adhering to customer service standardsEscalating non-routine matters to appropriate individuals or groupsMaintaining records relating to employee inquiries via a case management toolParticipating in information sharing with other service center representatives, identifying trends and passing recommendations for improvements to the HR Operations representatives (Tier II administration team)Supporting the HR team by providing clerical and administrative supportAcquiring job skills and learning company policies and procedures under close supervisionAssisting with various projects as assigned by the direct supervisorOur requirements:Proficiency in English is a mustKnowledge of a second language (such as German, French, Spanish, Portuguese, Italian, Serbian, Turkish, Polish, Romanian)Ability to follow strict policy guidelines and recognize situations requiring call escalationProficiency in Microsoft Office SuiteAbility to work in a fast-paced environmentStrong problem-solving, analytical and critical thinking skillsExcellent written and oral communication skillsAbility to work in a collaborative team environmentOur offer:Flexible working hours (start between 6:30 a.m. – 9 a.m.)Hybrid working model (min. 2 days per week in the office)Private medical care in LuxMedPZU life insurance (voluntary)Unlimited international travel insurance (with a global range)Benefits System platform (120 points/month for multisport card, cinema tickets, online shopping etc.)Language courses reimbursement (up to 70% of course costs)Studies reimbursement (up to 50% of study costs)Work abroad possibility (up to 30 days/year)Recommendation programme (2000–2500 PLN for successful recommendation)Holiday allowance (up to 800 PLN/year)Childcare refund (up to 900 PLN/year)Glasses and contact lenses reimbursement (500 PLN/year)Occasional gifts (e.g. 1st work anniversary gift)Office team-building activities and events