Technical Support Specialist

Wrocław, dolnośląskie
Stała
Pełny etat

22 dni temu

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs Client Facing Technical Support Representative, you will be the visible advocate of SM-Technical Operations and the CIO organization for Kyndryl Poland.Your role will be to deliver the best on site white glove service experience by providing technical and operational support to our internal clients. The core delivery method is based on great client interaction delivering an excellent client experience. You will be the champion of CIO Technical Operations, be versed in CIO Technical Operations offerings for CIO and Kyndryl . Your role will see you coordinating between the on-site and off-site technical team, and providing overarching interlock to those teams.It is expected that you will work with multiple stakeholders, including the Chiefs of staff and executive support teams, utilizing your natural enthusiasm, positive "can-do" attitude and strong customer facing skills to build connections and trust with Kyndryls.You will be able to lead discussions on technical topics, and apply a great customer led delivery style with your technical and client facing skills. Coaching and mentoring our teams and our Kyndryl employees to ensure a more proactive, self-learn attitude towards our working environment. This role will be delivered around the globe and you will be able to team with like-minded professional engineers, to deliver a positive and consistent experience for all Kyndryls.Core responsibilities:Manage multiple Kyndryl stakeholdersConstantly deliver with excellence with key focus on the white glove client experienceDevelop and recommend approaches to address current problems and issuesWork with senior management/support teams to identify and resolve technical problems as they ariseAnticipate future problems and issues and communicate effective mitigation plansAbility to translate technical issues into action, and experience issues into a client understandable languageBecome an the go to expert for KyndrylsBuild CIO support relationships to encompass secondary support to enhance your support optionsKeep yourself updated with new technologies and offerings from CIO Workplace ExperienceThe role requires strong customer facing/handling skills with a positive & servant leadership service attitude in all communications.Also, Polish language proficiency in mandatory.Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from a Junior Architect to Principal Architect – we have opportunities for that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.Benefits for you
Kyndryl Poland is proud to be certified last year by “Mamo Pracuj” foundation as Parents Friendly Employer.In joining Kyndryl Poland you will work for a diverse company that invests in your future and join a team culture that amplifies learning, and development agility.Kyndryl has a flexible working policy. Depending on the position there are a number of options including some home working opportunities. These ensure a better balance and improved flexibility both inside and outside of work for you.Plus, we offer many other cultural and environmental benefits to our employees. From an agile office space with games room, to team dinners and seasonal gifts. As well as Charity, ESG initiatives and focus groups, where our employees co-create our new company culture strongly based on their personal feedback and sentiments.Our employees enjoy varying other options too: utilizing our BeWell Program (with online consultants in law, tax, life events, psychology, coaching); opting in for the Retirement pension plan and we have a Cafeteria platform, with Kyndryl benefits points.Of course, you can also take advantage of other great offerings:Private health cardLife insurance packageMultisport CardDiscounts for Kyndryl employeesA wide range of benefit options for parents and childrenSports activities and team eventsFree language courses & many personal development possibilitiesEmployee referral programMindfulness and Yoga ClassesThese are just a part of the initiatives and opportunities available to you, as we continuously develop as an Employer of Choice.We are looking forward to seeing you join us!Information on how to report breaches of law at Kyndryl in connection with the Whistleblower Protection Act of June 14, 2024:Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Skills and ExperienceGraduate / Diploma in Electronics or Computer SciencePolish language proficiency in mandatoryProficiency in spoken & written English is a prerequisiteKnowledge of Windows, Mac, or Linux operating systemsSupport help desk knowledgeTroubleshooting and problem-solving skillsCustomer support knowledgeActive listener with flexibility to modify approach and adapt to customer needsPreferred Skills and ExperienceGraduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.Experience working with Windows, Mac, or Linux operating systemsTroubleshooting and problem-solving expertiseSupport help desk experienceCustomer support experienceExperience modifying approaches and adapting to customer needsBeing YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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