Supervisor Field Service
- Polska
- Stała
- Pełny etat
- Provides day-to-day, frontline supervision of Field Service Technicians across an assigned territory.
- Ensures team provides timely and effective customer / end-user support.
- Resolves staff inquiries and complex customer issues.
- Maintains quality standards for Field Service operations.
- Drives improvements to installation, maintenance and updates of client equipment and services.
- Ensures equipment inventory is maintained at appropriate levels.
- Identifies opportunities for department-wide improvement and communicates with management to propose changes as appropriate.
- Communicates, implements and supports process change initiatives as directed by management.
- Manages team projects as assigned.
- Provides administrative support as required.
- Acts as key escalation point for team technical and process issues and oversees ongoing problem resolution.
- Allocates assignments, establishes work priorities and monitors performance.
- Ensures compliance with company policies, contracted customer agreements and established SLAs.
- Bachelor's Degree or equivalent work experience required.
- Typically has 4-6 years of experience in Field Service or other industries (maintenance, automotive, installation, logistics or similar).
- Experience in management, coordination or support roles, with demonstrated ability to lead teams and resolve issues is preferred.
- Willingness to travel.
- Good English skills (Written and spoken).