Sr Service Delivery Engineer

Kraków, małopolskie
Stała
Pełny etat

2 miesiące temu

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.Simply put, we connect people with moments that matter.Airline Distribution Performance Engineers team is looking for Senior Service Delivery Engineer within Air Products organization.Our team is engaged in delivery, performance monitoring and optimization of several products and services from broad Sabre Travel Network and Sabre Airline IT portfolio.We are focusing on technical solutions for air content distribution and work directly with suppliers (airlines, IT providers), account teams, product management and support teams.Job DescriptionIn this role you will get a chance to expand your knowledge on how air content is acquired and distributed, what solutions airlines and travel agents use to retail air travel, how Sabre powers global travel industry, and what it means to process billions of shopping and booking transactions and connect airlines and agencies with millions of travelers every day.You will need to familiarize yourself with several of our APIs and applications, also with the basics of underlying technology and infrastructure (Google Cloud Platform). Being able to understand the whole end-to-end process will be the key to successfully measure and optimize performance, as well as troubleshoot issues which may be reported by our customers and support teams.You will help Sabre internal teams as well as our customers to use our products efficiently, provide metrics and reports, assist in resolving problems and gather feedback on possible enhancements, to be then passed on to product management. You will also assist our development teams in delivering modern and cost-efficient solutions.This role involves:

acting as a consultant and an engineer of technical solutions focused on airline distribution performance

addressing airlines’ questions and concerns related to selected connectivity products

providing 2nd level support for customer support teams

conducting troubleshooting or end-to-end analysis of problems related to air content accuracy

optimizing Sabre services and products to assure air content is distributed as intended by the airlines and in a cost-efficient matter

delivering performance reports, also by presenting them to internal and external audience

acquiring necessary information from technical/analytical teams on vendor side

Job RequirementsMust Have

Technical skills – familiarity with:

Concept of APIsBasics of SQL, XML, SOAP, REST, JSONPlanning & tracking tools (JIRA)Data analysis and presentation (Excel, PowerPoint, Kibana)

Excellent verbal and written communication skills, fluent English

Successful in supporting collaboration across teams, being the bridge between business and technical backend

Reliable, independent and service-oriented

Curious and open for new challenges, able to spot opportunities for expanding current role

Nice to have:

understanding of airline retailing and revenue management

travel business/GDS related experience is a plus

Google Cloud Platform experience (BigQuery, Monitoring/Dashboards)

Work arrangementsHybrid working mode; 3 chosen days from the office in a weekFlexible working hours: Maintain your work-life balance by adjusting your working hours to your needsPaid time offYear-End-Break: enjoy additional fully paid days off during the last week of the yearPaid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choiceYour moneyMy Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport cardTax deduction: take the opportunity to claim deductible costs, reducing your income taxEmployee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State TreasuryBaby Bonus: benefit from one-time allowance on childbirth or adoptionSay Thanks program: collect points on recognition program and transfer them to wide variety of gifts and servicesHealth and wellnessLuxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional servicesForeign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med packageEmployee Assistance Program: find help in free, confidential program with a certified counselorMindfulness & meditation apps: take care of your mental and physical healthLife insurance: sign up for free, high coverage life insurance programCareer developmentProfessional development: access to e-learning platforms as well as join Sabre live learning sessionsCertification and tuition reimbursementOur Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)And moreCar and bike parkingFun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as wellNo dress codeInnovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many moreAttractive Referral Bonus: earn $2500 USD for every hired referralWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.Please note that only candidates who meet the minimum requirements will proceed in the selection process.

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