Customer Service Specialist with Czech or Slovak

Katowice, śląskie
Stała
Pełny etat

13 dni temu

LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter activities and boosts their effectiveness. We have offices in Gdansk, Warsaw, Katowice, Cracow, Poznan and Wroclaw. Professional is part of LeasingTeam Group - Poland"s largest group of exclusively Polish-owned personnel consultancy companies that for the past 21 years has been effectively linking candidates with employers and providing them with a comprehensive range of HR services.For one of our Clients, we are currently looking for:Customer Service Specialist with Czech or SlovakResponsibilities:Customer service (pre/after sales) for inbound calls
Handling enquiries via telephone, contact form, email, chat and Facebook.
Handling warranty complaints.
Resolving technical problems.
Product comparisons, special offers and product advice.
Working with documentation and data management.
Ensuring high quality customer service and a good brand image.Requirements:Fluency in spoken and written Czech or Slovak (min. C1)
Knowledge of English at B2 level for communication in the team and during training
Excellent computer skills and MS Office skills
Communication and organisational skills
Friendly approach to customersOffer:Fully paid training program in English - 2 weeks theoretical training, 2 weeks practicalShift work: 5 days a week, Monday - Friday. 8.5 hours daily with included 1 h break (2x30 min)Private medical care (Luxmed)
Group insurance program, sports (Multisport), and leisure program (MyBenefit)
Training e-learning platforms for free
Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.Training and development programs

LeasingTeam

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