Key Account Manager Merchant

• Manage relationships with strategic and large customers, both locally and internationally.
• Negotiate contract terms including pricing, blocking issue formulas, and payment conditions.
• Drive business growth by identifying new opportunities and implementing innovative technologies.
• Work together with internal teams (supply chain, engineering, legal, credit control) and external collaborators (procurement, production, quality).
• Conduct safety audits and ensure compliance with the highest safety standards.
• Lead contract renewals, risk assessments, and ensure business continuity.
• Apply tools like Workbook, AAC, AP Direct, VL, and SFA to implement business rules and processes.

• Achieve sales and customer service targets (e.g., conversion margin, retention, churn rate).
• Budget planning for assigned customer group (volume, revenue).
• Navigate international business cultures and e-tendering platforms.
• Influence cross-functional teams to meet customer expectations and company goals.
• Negotiate within your approval matrix and manage contract risks.

• Master’s degree or equivalent experience preferred.
• Minimum 3 years of B2B experience, including corporate customer management.
• Experience across multiple product lines.
• Strong commercial competence and proven sales skills.
• Proficient in English (additional languages are a bonus).
• Valid driving license.
• Excellent negotiation, communication, and problem-solving skills.
• Strategic approach with the ability to work independently.
• Proficiency in Microsoft Office and Air Products systems (Excel, PowerPoint, SFA, GPS, SAP).

• Be part of a global leader in industrial gases.
• Work in a collaborative, international environment.
• Influence strategic decisions and drive impactful results.
• Enjoy a role with autonomy, visibility, and growth potential!

Air Products