Services & Solutions Delivery Specialist with German

Łódź, łódzkie
Stała
Pełny etat

15 dni temu

Job Title Services & Solutions Delivery Specialist with GermanJob DescriptionAs a Services & Solutions Delivery Specialist within the Quotes process, you act as the point of contact for Field Service Engineers and hospitals from DACH regarding the valuation of our paid maintenance and fix services. As a Services Specialist, you will ensure quality and functionality of Philips equipment to care for our customers’ needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.Your role:

Providing calculations on customer demands for paid maintenance services and repairs
Creating quotes for time and material
Initiating entitlement disputes on ad-hoc customer requests
Correcting & updating quotes based on actual work performed by Field Service Engineer
Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Our benefits:Annual bonus based on performance achievedPrivate medical care with the option to extend it to family membersBenefit System cardsDiscount for Philips’ productsWide variety of training & learning opportunitiesPromotion of a healthy lifestyle in the officeEmployee Assistance ProgramYou're the right fit if:

You have a Bachelor’s degree OR you have vocational education with min, 2 years of experience in fields: customer Service, Supply Chain or similar
Fluent German (min C1 leverl) and good English (B1/B2 level)
You enjoy having direct contact with customers and keep a high standard of communication
You bring a positive "can-do" attitude and are always ready to lend a hand to others.
Comprehensive PC skills, knowledge of Excel, SAP, and Salesforce would be an advantage
The problem-solving mindset with the ability to identify improvement opportunities
Ability to multitask and work in a fast-paced environment. Skill in prioritizing tasks required
Good organizational skills and aptitude for details

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about .
Discover .
Learn more about .

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .#LI-EU#LI-Office

Philips

Aplikuj