Italian Junior Tech Support in Szczecin

Szczecin, zachodniopomorskie
Stała
Pełny etat

1 miesiąc temu

Reference: COPOAbout SzczecinSzczecin is called the “green city” because of its lush vegetation, beautiful parks and gardens, and surrounding forests and rivers. You can spend hours walking through Park Kasprowicza and Różanka Rose Garden or find the open spaces taking photos, having a picnic, or napping in the sunshine. And the best part of all was that tourists were far and few between!About the jobWe are a global contact center business, with more than 125,000 employees working from more than 150 locations in 31 countries around the world. Our clients are many of the most recognizable brands in the world, and our success is thanks to our people who manage billions of customer interactions every year.Key responsibility:

Handling customer calls/emails/chats and technical support
Work in Salesforce (logging calls and answering emails)
Independent research of information on various platforms
Preparing escalations according to established procedures
Following the rules and procedures
Communicating with customers in a friendly and professional manner
Participation in training and performing training/tests on the LMS platform
Supporting the OMS platform
Working with higher levers of support and reporting known issues
Solving problems with difficult customers

Required Qualification

C1 Italian + B2 English; both written and oral
previous experience with troubleshooting equipment such as DSL routers/gateways, wireless routers, and access points, network adapters, multimedia networking products, VoIP products, print servers, and network storage (NAS) will be an advantage

What we offer

Full-time employment contract
Benefits (medical care, MyBenefit, and life insurance)
The opportunity to gain valuable professional experience
Great atmosphere in the team

Please submit your CV and Cover letter in English.If you have any questions, feel free to get in contact with our recruiter!

Job Squad

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