Job Description:The Impact You’ll Make in this RoleAs a Senior Analyst, Customer Issue Resolution you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.Here you will make an impact by:End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.Efficiently building credibility and trust with customers and businesses through timely and accurate CIR resolution processing.Interpreting policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.Using strong analytical skills to interpret information, examine variables, conclude, and assess alternative methods. Most complex problem solving may require the use of increased judgment to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action using greater adaptation to circumstances when necessary.Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals.Your Skills and ExpertiseTo set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:Minimum 2 years of experience in Customer Issue Resolution, Complaints handling, Collections or ARAdvanced English skillsOne of the following European languages: German/Dutch/French at a minimum of B1/B2 levelExperience with customer service processes and systems – SAP and Salesforce will be a big advantageDemonstration of strong interpersonal, communication, analytical, organizational and short-term planning skillsAdvanced Microsoft Excel skillsAdditional qualifications that could help you succeed even further in this role include:Excellent verbal and written communication skillsDemonstrated problem solving, reasoning, and analytical skillsFlexible and detail orientedSupporting Your Well-being3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Private medical careLife insuranceRetirement schemeMultisport cardOpportunity to work globally as part of an international organizationWork in a respectful, inclusive and friendly environment with open door policyProfessional training and onboarding packageSupporting your professional development, possibility to gain certifications/co-founding studiesSupporting your work-life balance through being a part of community groups, CSR actions, volunteeringInternal integration eventsHoliday BonusJob specifics:Location: Wrocław, MidPoint 71, Powstańców Śląskich 9Work Your Way: Hybrid – minimum 2 days per week/ 8 days per month in officeDoes this opportunity and our innovative 3M culture align with your career aspirations?If so, we encourage you to apply and embark on a journey of creativity and growth with us.We look forward to hearing from you!Resources for YouFor more details on what happens before, during and after the interview process, check out the Insights for Candidates page at If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
