We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.Are you a seasoned leader passionate about creating exceptional customer journeys? Do you thrive in fast-paced, international environments where innovation and collaboration are key? If so, this is your chance to improve our customer journey activities and leave a lasting impact on our valued customers. You'll spearhead our customer-centric initiatives, driving growth and fostering loyalty across the Nordics/Eastern Europe market. You will be instrumental in shaping our customer service strategy, ensuring we deliver unparalleled support and exceed expectations at every touchpoint.JOB RESPONSIBILITIES:Champion Customer Experience : Cultivate a team culture that puts customers at the heart of everything we do.Drive Innovation: Implement cutting-edge solutions to enhance the customer experience, leveraging data and technology to deliver personalized interactions.Collaborate and Inspire: Collaborate with cross-functional teams, including Sales, Logistics & Operation to advocate for customer needs and drive continuous improvement.Empower Your Team: Build a high-performing team of customer experience professionals, fostering their development and growth.Achieve Results: Set ambitious goals, measure progress, and deliver tangible outcomes that drive customer satisfaction and business growth.Quality Assurance: Monitor and maintain service quality to meet company standards.EDUCATION & EXPERIENCE:University diploma: (e.g., Business Administration, Communication, or a related field)Proven Leadership: minimum 5 years track record of success in leading customer service or experienceStrategic Vision: Ability to develop and execute comprehensive customer experience strategies aligned with overall business objectives.Change Agent: A passion for driving transformation and embracing new technologies to enhance customer interactions.Data-Driven Decision Making: Strong analytical skills and experience using data to identify insights and drive continuous improvement.Exceptional Communication: Ability to inspire and motivate teams, communicate effectively with stakeholders, and build strong relationships,Confident: Presents with confidenceEnglish: Proficiency (both spoken and written) Level C1 requiredExperience: SAP & Sales Force is a plusSolid Process Improvement experienceWorking multicultural experience is a mustDriving digitalization for Customer Service Task and Omnichannel approachKNOWLEDGE, SKILLS & ABILITIES:Positivity and Energy: Friendly and approachable personality.High organizational & structured working skillsEffective Communication: Clear and concise communication in English.Problem-Solving Skills: Analyze issues and find effective solutions.Collaboration: Work well with colleagues from various departments.Ability to work in a fast-paced environment and manage multiple tasks.Full availability, i.e., no other permanent commitments.Ability to travel around Uk/Northern/Eastern Europe & Europe (approx.20 % per year)WE HAVE:A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every daynVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at .Commitment to strengthen communities where our employees live and workWe encourage and support the philanthropic activities of our employees worldwideThrough our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate moneyCore values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:Innovative & adaptableDedicated to absolute integrityFocused on the customer firstRespectful and team orientedOptimistic and energizingAccountable for performanceBenefits to support the lives of our employeesAt nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.#LI-CP1 #LI-Hybrid #INDLPCN
