Air Liquide started its operations in Poland in 1995 and currently has more than 420 employees. Since then, we have become a key manufacturer and distributor of industrial, food, specialty and medical gases, steadily increasing our share of the Polish marketHow will you CONTRIBUTE and GROW?We are looking for Employee Data Management Team Members (all seniority levels: Junior/ Regular/ Senior) for our HR BSC Europe (Krakow Satellite).This role is a maternity cover.Provides first point of contact for customer, answering queries on policy and procedure related to HR BSC transactional and administrative scope through ticketing tool (ServiceNow), Live Chat and TelephonyResolves enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).Actively follows up on outstanding items and obtain feedback on resolution from the employees and partners.Helps and educates HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required.-Properly transfers enquiries to the next level of support or relevant subject matter experts.Actively participates in the meetings with internal stakeholdersHelps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base.Actively participates in the meetings with the internal stakeholdersExecutes simple transactions in the system (WD) on behalf of the employee in case required by the processGenerates the personal documentation based on the system information and available templatesProvides simple reporting as requested by customersUpdating the required information in the system as raised by the employees and the businessPerforms the data/mass upload into the HR tools (WD)Gathers and reviews the process documentation as required by the businessAre you a MATCH?Strong organizational and time-management skillsExcellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of peopleExcellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels.Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve.Ownership and capability of working independently, taking initiative, and following up on assigned projectsAbility to act in a confidential and sensitive manner and high sense of commitment and responsibilityIT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues.Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus)English (min. Intermediate level) and Polish (prefferable native speaker) - MandatoryNice to have:Availability to travel when possible and if necessaryServiceNow and Workday experienceExperience in Knowledge Transfer sessions and documenting the processesOur Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
